Return & Refund Policy
Everyone at PaintArt.club is committed to making sure our customers' maximum satisfaction. We aim to offer services that benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return & refund policy below, we will do our best to assist you.
What if I want to cancel the order?
If you wish to cancel your order, please contact us within 24 hours after placing it,then full refund will be credited to your original payment method.Otherwise,the factory may have started making the product or we may have shipped already.If the factory has started making the product,we also need to pay for the cost though it's not finished.If it has been shipped, we have no way to retrieve the item unless you wait for its delivery and return it!
What if I just want to amend my order?
If you want to amend your order,please contact us in 24 hours. We will make the change for you for free and you do not need to cancel the order.We process orders very quickly so that we can get your order to you as fast as possible.Please check carefully about your order content and shipping information.
What if I just want to return for refund/exchange?
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
- Faulty items damaged or broken.
- Fault items received including incorrect design,size or color.
For such unfortunate situations happen to you,please contact us with pictures to show us the problem.Full refund will be credit to your original payment method.
Items that can be returned/refunded or exchanged within 14 days of receiving must follow the criteria as below:
- Items have not met your expectation.
- Items are unused.
Note: in this situation, we will not be responsible for the return shipping cost.
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without the authorization code.
Can I return the custom order?
Customer products are not eligible for any returns,exchanges or refund if there is no quality issue.If the custom products get damaged or broken in transit, or you receive fault custom products,please contact us asking for remaking.
What if I only receive parts of the orders or something are missing?
We ship our items from multiple locations overseas, so orders with multiple items or multiple orders may arrive separately and at slightly different times. Please kindly wait for them patiently. They will come to you one after another.When you receive the packages,please check if the packages are undamaged and there is something missing. If you only receive parts of the orders or something are missing,please contact us soon so that we can check and resend to you immediately.
Late or missing refunds
If you haven't received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at Sales@PaintArt.club.
Awesome quality and value for money. Enjoyable to do.
Frame Wooden Combination Diy Paint By Numbers Uk VM90293
Loved doing it was very easy to see numbers especially with the printed paper version of canvas
I really liked it as it came out real good
Thanks as I have ordered more.
This purchase was a gift for a relative and we don’t know yet what they have thought of it.
Great quality. Great seller, quick to post. Will shop again!
Diy Paint By Numbers Kits Q3268
I ordered a photo from Paint By Numbers and when it arrived I was thrilled to start. This was a portrait I was doing for my son of the dog he lost last year and as I painted it I was astounded as to the quality of the canvas and the ease in which I could paint this myself. I had it professionally framed and presented to my son for Christmas 2020. He loved it and it is proudly displayed in his lounge room for everyone to see and as a constant joy for him to view Sadie in a different light. Thank you
I got a picture of my sister in laws dog off her Instagram for a Christmas gift and she absolutely loved it. The outer packaging was a little squashed from post but the canvas itself was really nice quality and had an inner protective sheet over the print. If your stuck on a gift idea this is a super simple but personal gift for the arty folk in your life
We purchased 5 different paint by numbers. Your products arrived in good time and order and we have had a couple of painting evenings as a group and had lots of fun. Canvas and paint of high quality and can recommend. Lots of different paintings to suit all. Thank you.
Loved it looks awesome very impressed. It would be nice if it wasn’t folded needs to be rolled.
Lovely painting ,great size ..the paint is great quality and the picture is as pictured.also like it comes with a template guide as well ..will purchase again
Personalised Photo Custom Diy Paint By Numbers Kits PBN90268
This was hands down the best purchase that I have ever made. It was time consuming but it made the perfect christmas presant thankyou!
This is a gift so I have no idea at this stage how it will turn out-it looks good though.